Phone
Pick up your phone and dial the Cox customer support number to get all your service-related worries sorted in a snap.
Sales support:
(888) 887 - 8170
Technical support:
800-234-3993
Contact Cox Customer Service: 24/7 Call, Chat & Account Support
Count on Cox customer support for personalized, one-on-one help with all your service-related concerns.
- Ping Oliver, Cox’s virtual assistant, for help with bill payment.
- Connect with a dedicated representative for expert advice.
- Chat with a live agent anytime to manage your account.
Call for COX Deals :
(888) 887 - 8170
Multiple ways to connect with Cox Customer Service
Reach out to a Cox support representative your way using any of the channels below:
Live chat
Get fast answers to your questions with Oliver, Cox’s virtual assistant, or shoot a quick message to a live agent for real-time support.
Social media
Follow Cox’s social media pages to stay updated on the latest deals, exciting promos, important updates, and more.
Cox support forums
Ask questions, post reviews, share your thoughts, or just chat with other Cox customers and service members in the Cox Support Forums.
Nearest Cox store
Get real solutions from real people at your nearest Cox store. Inquire about new services, return or exchange equipment, pay bills, and more.
Cox App
Manage your account, report service issues, pay bills, or talk directly with a live agent using the all-in-one Cox App.
Cox Customer Support Pre-Call Checklist
Skip the Hold Times
Pull up the following checklist from your Notes app before dialing the Cox customer service number, and speak with facts, confidence, and accuracy to get the fastest resolution:
- Home address and zip code
- Phone number and email address
- Social security number
- Chosen payment method
- Relevant equipment information
- Preferred installation date
Pro tip: Jot down any questions you have about the product, service, or ordering process. Also, create a separate file for all the important documents like receipts, payment confirmations, and service notifications, and have it open as soon as you get on the call with the team.
All set with your checklist?
Take the next step...
Call the Cox customer support team anytime for fast, friendly assistance in choosing the ideal plan for you.
Get in touch today!Easy Cox bill pay options
Pay by phone
Pay your bill by connecting with a Cox agent. To find the billing support number, simply click on the ‘See contact info’ link on Cox’s Contact Us page
Pay Online
Set up automatic monthly payments by enrolling in Cox’s EasyPay program, or make by signing into your account at www.cox.com.
Pay in person
Stop by your nearest Cox store to make swift bill, on-site bill payments with the help of a representative.
Pay by mail
Send your payments by mail in a properly sealed envelope to the mailing address mentioned on the Contact Us page
Pay by Cox App
Log in to the Cox App, go to the ‘Billing’ section, and clear your monthly bill by clicking on the ‘Make a payment’ option.
Have a ‘do-it-yourself’ attitude and prefer handling Cox service issues yourself?
The SmartHelp option on the Cox website and in the Cox App is your go-to support tool. It offers:
- Step-by-step troubleshooting tips
- Real-time alerts for service outages
- Quick solutions for equipment issues
Seamless Cox service transfers
Step into your dream house and easily bring your Internet and TV services with you by following the simple instructions given by the Cox customer service experts. The following steps are part of their guidebook:
Step 1:
Visit the Cox website and quickly log in to your account by entering your credentials.
Step 2:
Go to the ‘My Account’ page and select the ‘Move my service’ option.
Step 3:
Next, carefully enter your new zip code, street address, apartment number, city, and state to see if Cox services are available where you’re moving.
Step 4:
If the services are available, schedule your move by choosing your preferred transfer date.
Step 5:
The representative will guide you on which equipment you need to bring to your new place.
Step 6:
Once you’re settled in your new home, you can either use Cox’s Easy Connect self-installation tool or hire a technician to set up your service.
Report a Cox service outage
Whether you need real-time updates or want to report an outage, Cox offers specialized tools and around-the-clock support to help you stay calm when the internet goes down:
Cox App
Open the Cox App to check what’s causing the outage, get real-time alerts, and see any significant service updates. If you’re getting anxious and want quick answers, you can chat with an agent directly through the app.
Outage Map
Thoroughly explore the outage map on the official website. Simply enter your location details, such as street address, unit number, and zip code, to see the current outage status in your area.
Service Notifications
Get regular notifications by text about the outage status, estimated restoration time, and a confirmation when your service is fully restored.